Refund policy

We reserve the right to refund orders -10% of the total order to account for processing fees when order is cancelled by customer. The use of bots to purchase products will result in a non-negotiable 10% applied to cancellations and refunds.

Please note that orders placed during major sales events such as, but not limited to Black Friday, Cyber Monday, and Boxing Day, as well as singles purchased during the first 5 days of a new set's release are all FINAL SALE. 

ORDER ISSUES: If you experience an issue with your order such as lost, damaged, stolen items, inaccurate products or other — You must flag it to us within 7 days of your package being delivered otherwise you will NOT be eligible for a refund.

Any fees incurred to us for a returned package such as cross border fees, customs, carrier return fees, etc will be deducted from the refund if applicable.

 

Due to the nature of the product we sell, all sales are final once they are shipped out. Digital items such as but not limited to PTCGO/PTCGL Codes are non-refundable or exchangeable, as they are a digital product delivered via e-mail immediately upon payment approval.

 

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. 

 

Orders are subject to automatic refunds if you have purchased quantity of a product over the limit listed, if applicable. You will be notified via email that your order has been refunded. It is your responsibility to adhere to the limits set on certain products. Going over the limit will cause your ENTIRE order to be refunded.